.workspace-polished{--crm-canvas:#0e1118;--crm-surface:#141822;--crm-raised:#1b2130;--crm-text:#e9edf5;--crm-muted:#a6b2c7;--crm-faint:#8996ad;--crm-line:#293142;--crm-accent:#b6a7ff;--crm-accent-soft:#977df61f;--crm-green:#84d8b1;--crm-amber:#ebc17b;--crm-ease:cubic-bezier(.22,1,.36,1)}.shell-wrapper.workspace-polished[data-full-height=true] .content-area{scrollbar-gutter:auto;overflow:hidden}.shell-wrapper.workspace-polished[data-full-height=true] .customer-content{max-width:none;height:100%;min-height:0;padding:0}.workspace-polished .customer-center{height:100%;min-height:0;color:var(--crm-text);background:var(--crm-canvas);flex-direction:column;display:flex}.workspace-polished .customer-center [hidden],.workspace-polished .crm-details-dialog [hidden]{display:none!important}.workspace-polished .customer-center svg,.workspace-polished .crm-details-dialog svg,.workspace-polished .customer-dialog svg{flex-shrink:0;width:16px;height:16px}.workspace-polished .customer-center button,.workspace-polished .crm-details-dialog button{font-family:inherit}.workspace-polished .customer-center .button,.workspace-polished .crm-details-dialog .button{border-radius:8px;gap:7px;min-height:34px;padding:7px 12px;font-size:12px;line-height:1.5}.workspace-polished .customer-center .button.primary,.workspace-polished .crm-details-dialog .button.primary{color:#fff;background:#7958dc;border-color:#9272ee}.workspace-polished .customer-center .button.primary:hover:not(:disabled),.workspace-polished .crm-details-dialog .button.primary:hover:not(:disabled){background:#8967ec}.workspace-polished .customer-center :is(button,input,select,textarea,a):focus-visible,.workspace-polished .crm-details-dialog :is(button,input,select,textarea,a):focus-visible{outline:2px solid var(--crm-accent);outline-offset:3px}.workspace-polished .customer-center :is(button,input,select,textarea):disabled,.workspace-polished .crm-details-dialog :is(button,input,select,textarea):disabled{cursor:not-allowed;opacity:.5}.workspace-polished :is(.customer-center,.crm-details-dialog,.customer-dialog) :is(input,select,textarea){min-width:0;color:var(--crm-text);background:var(--crm-raised);border:1px solid var(--crm-line);font:13px/1.5 var(--font-sans);border-radius:7px;padding:9px 10px}.workspace-polished :is(.customer-center,.crm-details-dialog) input::placeholder,.workspace-polished .customer-center textarea::placeholder{color:var(--crm-faint);opacity:1}.workspace-polished .crm-icon-button{width:32px;height:32px;color:var(--crm-muted);background:0 0;border:1px solid #0000;border-radius:7px;flex-shrink:0;justify-content:center;align-items:center;padding:7px;transition:background-color .15s,color .15s;display:inline-flex}.workspace-polished .crm-icon-button:hover:not(:disabled){background:var(--crm-raised);color:var(--crm-text)}.workspace-polished .crm-text-button{min-height:30px;color:var(--crm-muted);font:12px/1.5 var(--font-sans);background:0 0;border:0;border-radius:5px;justify-content:center;align-items:center;gap:5px;padding:3px 0;text-decoration:none;display:inline-flex}.workspace-polished .crm-text-button:hover:not(:disabled){color:var(--crm-accent)}.workspace-polished .crm-page-heading{border-bottom:1px solid var(--crm-line);background:linear-gradient(105deg,#977df60a,#0000 60%);flex-shrink:0;justify-content:space-between;align-items:center;gap:20px;min-height:82px;padding:15px 28px;display:flex}.workspace-polished .crm-page-eyebrow{color:var(--crm-faint);letter-spacing:1.4px;margin-bottom:5px;font-size:10px}.workspace-polished .crm-page-heading h1{letter-spacing:-.6px;align-items:center;gap:15px;margin:0;font-size:23px;font-weight:650;line-height:1.4;display:flex}.workspace-polished .crm-live-status{color:var(--crm-amber);letter-spacing:0;white-space:nowrap;align-items:center;gap:6px;font-size:11px;font-weight:400;display:inline-flex}.workspace-polished .crm-live-status i{background:currentColor;border-radius:50%;width:6px;height:6px}.workspace-polished .crm-live-status.is-online{color:var(--crm-green)}.workspace-polished .crm-page-actions{flex-shrink:0;align-items:center;gap:15px;display:flex}.workspace-polished .crm-tools-menu{position:relative}.workspace-polished .crm-tools-menu summary{color:var(--crm-muted);cursor:pointer;align-items:center;gap:8px;padding:8px 0;font-size:12px;list-style:none;display:flex}.workspace-polished .crm-tools-menu summary::-webkit-details-marker{display:none}.workspace-polished .crm-tools-menu nav{z-index:40;background:var(--crm-raised);border:1px solid var(--crm-line);border-radius:10px;width:180px;padding:6px;position:absolute;top:calc(100% + 8px);right:0;box-shadow:0 12px 40px #0006}.workspace-polished .crm-tools-menu nav a{color:var(--crm-text);border-radius:6px;padding:10px;font-size:13px;display:block}.workspace-polished .crm-tools-menu nav a:hover{background:var(--crm-accent-soft)}.workspace-polished .crm-tools-label-short{display:none}.workspace-polished .customer-workspace{flex:1;grid-template-columns:296px minmax(0,1fr) 304px;align-items:stretch;gap:0;min-width:0;min-height:0;display:grid}.workspace-polished .customer-center[data-details-visible=false] .customer-workspace{grid-template-columns:296px minmax(0,1fr)}.workspace-polished :is(.customer-list,.customer-interactions,.customer-profile){border:0;border-radius:0;min-width:0;height:auto;min-height:0;overflow:hidden}.workspace-polished .customer-list{background:var(--crm-surface);border-right:1px solid var(--crm-line);flex-direction:column;display:flex}.workspace-polished .crm-queue-top{overscroll-behavior:contain;flex-shrink:0;max-height:66%;padding:20px 16px 0;overflow-y:auto}.workspace-polished .crm-section-title{justify-content:space-between;align-items:center;gap:8px;display:flex}.workspace-polished .crm-section-title h2,.workspace-polished .crm-section-title h3{color:var(--crm-text);align-items:center;gap:7px;margin:0;font-size:13px;font-weight:600;display:flex}.workspace-polished .crm-section-title h2{font-size:14px}.workspace-polished .crm-queue-views{grid-template-columns:1fr 1fr;gap:4px;margin:13px 0 16px;display:grid}.workspace-polished .crm-queue-views button{min-width:0;color:var(--crm-muted);background:0 0;border:1px solid #0000;border-radius:7px;justify-content:space-between;align-items:center;gap:6px;padding:8px 10px;font-size:12px;transition:background .15s,color .15s,border-color .15s;display:flex}.workspace-polished .crm-queue-views button:hover{background:var(--crm-raised);color:var(--crm-text)}.workspace-polished .crm-queue-views button[aria-current]{background:var(--crm-accent-soft);color:#d7ccff;border-color:#977df63b}.workspace-polished .crm-queue-views b{font-variant-numeric:tabular-nums;opacity:.85;font-size:11px;font-weight:500}.workspace-polished .crm-queue-search{background:var(--crm-canvas);border:1px solid var(--crm-line);min-width:0;color:var(--crm-faint);border-radius:8px;align-items:center;gap:7px;padding:3px 5px 3px 10px;display:flex}.workspace-polished .crm-queue-search:focus-within{box-shadow:0 0 0 3px var(--crm-accent-soft);border-color:#937bd7}.workspace-polished .crm-queue-search input{width:0;min-width:0;box-shadow:none;background:0 0;border:0;flex:1;padding:6px 0;font-size:12px;outline:none!important}.workspace-polished .crm-queue-search .crm-icon-button{width:26px;height:28px;padding:5px}.workspace-polished .crm-queue-tools{min-height:46px;color:var(--crm-faint);justify-content:space-between;align-items:center;gap:8px;font-size:11px;display:flex}.workspace-polished .crm-small-count{background:var(--crm-accent-soft);color:var(--crm-accent);border-radius:4px;padding:0 5px;font-size:11px}.workspace-polished .crm-filter-panel{border:1px solid var(--crm-line);background:var(--crm-canvas);animation:crm-reveal .18s var(--crm-ease);border-radius:8px;margin:0 0 12px;padding:12px}.workspace-polished .crm-filter-panel fieldset{border:0;grid-template-columns:minmax(0,1fr);gap:10px;min-width:0;margin:0;padding:0;display:grid}.workspace-polished .crm-filter-panel label{color:var(--crm-muted);flex-direction:column;gap:5px;font-size:11px;display:flex}.workspace-polished .crm-filter-panel select{width:100%;padding:6px 8px;font-size:12px}.workspace-polished .crm-filter-chips{flex-wrap:wrap;gap:6px;padding-bottom:12px;display:flex}.workspace-polished .crm-filter-chips button{border:1px solid var(--crm-line);background:var(--crm-raised);max-width:100%;color:var(--crm-muted);overflow-wrap:anywhere;text-align:left;border-radius:5px;align-items:center;gap:4px;padding:4px 7px;font-size:11px;display:inline-flex}.workspace-polished .crm-filter-chips svg{width:12px;height:12px}.workspace-polished .crm-filter-chips .crm-clear-filters{color:var(--crm-accent);background:0 0;border-color:#0000}.workspace-polished .crm-pinned-customer{background:var(--crm-accent-soft);border-block:1px solid var(--crm-line);gap:8px;padding:10px 16px;font-size:11px;display:flex}.workspace-polished .crm-pinned-customer>svg{color:var(--crm-accent);margin-top:2px}.workspace-polished .crm-pinned-customer p{color:var(--crm-muted);margin:4px 0 0;line-height:1.6}.workspace-polished .customer-list-scroll{overscroll-behavior:contain;flex:1;min-height:0;overflow-y:auto}.workspace-polished .crm-customer-items{margin:0;padding:0 8px;list-style:none}.workspace-polished .crm-customer-items li{margin:2px 0}.workspace-polished .customer-list-item{text-align:left;width:100%;min-width:0;color:var(--crm-text);background:0 0;border:1px solid #0000;border-radius:9px;align-items:flex-start;gap:11px;padding:14px 10px;transition:background-color .14s,border-color .14s;display:flex;position:relative}.workspace-polished .customer-list-item:hover:not(:disabled){background:#ffffff09}.workspace-polished .customer-list-item.selected{background:var(--crm-accent-soft);border-color:#977df630}.workspace-polished .customer-list-item.selected:before{content:"";background:#a18af5;border-radius:2px;width:3px;position:absolute;top:17px;bottom:17px;left:-1px}.workspace-polished .customer-list-item:focus-visible{outline-offset:-2px}.workspace-polished .crm-queue-tabs{align-items:center;gap:2px;min-width:0;display:flex}.workspace-polished .crm-queue-tabs button{color:var(--crm-muted);white-space:nowrap;background:0 0;border:1px solid #0000;border-radius:6px;padding:4px 8px;font-size:13px;font-weight:600}.workspace-polished .crm-queue-tabs button:hover:not(:disabled){background:var(--crm-raised);color:var(--crm-text)}.workspace-polished .crm-queue-tabs button[aria-selected=true]{background:var(--crm-accent-soft);color:#d7ccff;border-color:#977df63b}.workspace-polished .crm-contact-tools{align-items:center;gap:6px;margin:0 0 12px;display:flex}.workspace-polished .crm-account-filter{flex:1;min-width:0;margin:0;display:block}.workspace-polished .crm-account-filter select{width:100%;padding:6px 8px;font-size:12px}.workspace-polished .crm-sync-button{border:1px solid var(--crm-line);background:var(--crm-raised);color:var(--crm-accent);white-space:nowrap;border-radius:7px;flex:none;padding:7px 11px;font-size:12px}.workspace-polished .crm-sync-button:hover:not(:disabled){border-color:#8d72db}.workspace-polished .crm-sync-button:disabled{opacity:.6}.workspace-polished .crm-customer-row{align-items:center;gap:6px;display:flex}.workspace-polished .crm-customer-row>.customer-list-item{flex:1;width:auto;min-width:0}.workspace-polished .crm-row-action{border:1px solid var(--crm-line);background:var(--crm-raised);color:var(--crm-accent);white-space:nowrap;border-radius:6px;flex:none;padding:6px 9px;font-size:11px}.workspace-polished .crm-row-action:hover:not(:disabled){border-color:#8d72db}.workspace-polished .crm-row-action:disabled{opacity:.6}.workspace-polished .crm-avatar{color:#d5d0f5;letter-spacing:-.4px;background:#323048;border:1px solid #48425c;border-radius:12px;flex-shrink:0;place-items:center;width:36px;height:36px;font-size:12px;font-weight:550;display:inline-grid}.workspace-polished .crm-avatar[data-tone="1"]{color:#bedcda;background:#243b40;border-color:#345158}.workspace-polished .crm-avatar[data-tone="2"]{color:#ded3ba;background:#3c3731;border-color:#554b3c}.workspace-polished .crm-avatar[data-tone="3"]{color:#c7d4f5;background:#2c3650;border-color:#3a4964}.workspace-polished .crm-avatar[data-tone="4"]{color:#e3c8d3;background:#42313f;border-color:#5b4355}.workspace-polished .crm-avatar.is-large{border-radius:14px;width:44px;height:44px;font-size:15px}.workspace-polished .crm-customer-row-body{flex:1;min-width:0;display:block}.workspace-polished .crm-customer-row-title{justify-content:space-between;align-items:center;gap:6px;display:flex}.workspace-polished .crm-customer-row-title strong{white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:550;line-height:1.6;overflow:hidden}.workspace-polished .crm-unread-dot{color:#fff;background:#7958dc;border-radius:6px;flex-shrink:0;place-items:center;min-width:17px;height:17px;padding-inline:4px;font-size:10px;line-height:1;display:inline-grid}.workspace-polished .crm-customer-preview{-webkit-line-clamp:2;color:var(--crm-muted);overflow-wrap:anywhere;-webkit-box-orient:vertical;margin:5px 0 8px;font-size:12px;line-height:1.7;display:-webkit-box;overflow:hidden}.workspace-polished .crm-customer-row-meta{color:var(--crm-faint);flex-wrap:wrap;align-items:center;gap:6px;font-size:10px;display:flex}.workspace-polished .crm-stage{color:#b9c9e4;white-space:nowrap;background:#273040;border-radius:4px;padding:2px 6px;font-size:10px;line-height:1.4;display:inline-flex}.workspace-polished .crm-stage[data-stage=qualified]{color:#a3d6b7;background:#28352f}.workspace-polished .crm-stage[data-stage=converted]{color:#91dfc2;background:#203d36}.workspace-polished .crm-stage[data-stage=closed]{color:var(--crm-muted);background:var(--crm-raised)}.workspace-polished .crm-intent{color:var(--crm-amber);white-space:nowrap;background:#ebc17b16;border:0;border-radius:4px;align-items:center;gap:4px;padding:2px 5px;font-size:10px;line-height:1.5;display:inline-flex}.workspace-polished .crm-customer-followup{color:var(--crm-faint);align-items:center;gap:4px;margin-top:8px;font-size:10px;display:flex}.workspace-polished .crm-customer-followup svg{width:12px;height:12px}.workspace-polished .crm-customer-followup[data-overdue=true]{color:#ffb1a8}.workspace-polished .crm-queue-footer{color:var(--crm-faint);border-top:1px solid var(--crm-line);flex-shrink:0;justify-content:space-between;align-items:center;gap:6px;padding:11px 16px;font-size:10px;display:flex}.workspace-polished .crm-key-hint{font-size:9px}.workspace-polished .customer-interactions{background:var(--crm-canvas);flex-direction:column;display:flex}.workspace-polished .crm-conversation-header{flex-shrink:0;align-items:center;gap:12px;min-height:78px;padding:19px 24px;display:flex}.workspace-polished .crm-conversation-person{flex:1;min-width:0}.workspace-polished .crm-conversation-person h2{color:var(--crm-text);text-overflow:ellipsis;white-space:nowrap;margin:0 0 5px;font-size:18px;font-weight:600;line-height:1.4;overflow:hidden}.workspace-polished .crm-conversation-person p{color:var(--crm-faint);align-items:center;gap:8px;margin:0;font-size:11px;display:flex}.workspace-polished .crm-details-trigger{min-height:34px;color:var(--crm-muted);border:1px solid var(--crm-line);background:0 0;border-radius:7px;flex-shrink:0;align-items:center;gap:6px;padding:7px 9px;font-size:12px;display:inline-flex}.workspace-polished .crm-details-trigger[aria-expanded=true]{color:var(--crm-accent);background:var(--crm-accent-soft);border-color:#493e69}.workspace-polished .crm-convert-trigger{min-height:34px;color:var(--crm-accent);cursor:pointer;background:0 0;border:1px solid #493e69;border-radius:7px;flex-shrink:0;align-items:center;gap:6px;padding:7px 10px;font-size:12px;font-weight:500;display:inline-flex}.workspace-polished .crm-convert-trigger:hover:not(:disabled){background:var(--crm-accent-soft)}.workspace-polished .crm-convert-trigger[data-emphasis=high]{color:#fff;background:var(--crm-accent);border-color:var(--crm-accent)}.workspace-polished .crm-convert-trigger[data-emphasis=high]:hover:not(:disabled){filter:brightness(1.1)}.workspace-polished .crm-convert-trigger:disabled{opacity:.5;cursor:not-allowed}.workspace-polished .crm-channel-bar{flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:0 24px 14px;display:flex}.workspace-polished .crm-account-select{min-width:0;color:var(--crm-muted);align-items:center;gap:8px;font-size:12px;display:flex}.workspace-polished .crm-channel-symbol{color:#bbc2fa;background:#2b3157;border-radius:6px;flex-shrink:0;place-items:center;width:20px;height:20px;font-size:11px;font-weight:600;display:grid}.workspace-polished .crm-account-select select{min-width:0;max-width:100%;color:var(--crm-muted);background:0 0;border-color:#0000;padding:5px 20px 5px 0;font-size:12px}.workspace-polished .crm-ai-switch{color:var(--crm-faint);white-space:nowrap;background:0 0;border:0;align-items:center;gap:6px;padding:5px 0;font-size:11px;display:inline-flex}.workspace-polished .crm-ai-switch i{background:#3b4353;border-radius:10px;width:26px;height:15px;transition:background-color .15s;position:relative}.workspace-polished .crm-ai-switch i:after{content:"";width:9px;height:9px;transition:transform .15s var(--crm-ease);background:#c2cad8;border-radius:50%;position:absolute;top:3px;left:3px}.workspace-polished .crm-ai-switch[aria-checked=true]{color:var(--crm-accent)}.workspace-polished .crm-ai-switch[aria-checked=true] i{background:#7958dc}.workspace-polished .crm-ai-switch[aria-checked=true] i:after{background:#fff;transform:translate(11px)}.workspace-polished .crm-interaction-navigation{border-bottom:1px solid var(--crm-line);flex-shrink:0;justify-content:space-between;align-items:center;gap:10px;padding:0 24px;display:flex}.workspace-polished .crm-tabs{flex-shrink:0;align-items:stretch;gap:22px;min-width:0;display:flex}.workspace-polished .crm-tabs button{color:var(--crm-muted);white-space:nowrap;background:0 0;border:0;border-radius:0;justify-content:center;align-items:center;gap:6px;padding:13px 0;font-size:12px;line-height:1.5;display:inline-flex;position:relative}.workspace-polished .crm-tabs button:after{content:"";background:0 0;border-radius:2px;height:2px;transition:background-color .15s;position:absolute;bottom:-1px;left:0;right:0}.workspace-polished .crm-tabs button[aria-selected=true]{color:#ddd3ff}.workspace-polished .crm-tabs button[aria-selected=true]:after{background:#a18af5}.workspace-polished .crm-tabs button span{background:var(--crm-raised);color:var(--crm-faint);border-radius:4px;padding:0 4px;font-size:10px}.workspace-polished .crm-close-conversation{font-size:11px}.workspace-polished .crm-message-stage{flex:1;min-height:0;display:flex;position:relative}.workspace-polished .customer-interaction-body{overscroll-behavior:contain;scrollbar-gutter:stable;flex:1;min-height:0;padding:18px 24px;overflow-y:auto}.workspace-polished .crm-message-feed{animation:crm-reveal .18s var(--crm-ease)}.workspace-polished .crm-message-date{color:var(--crm-faint);align-items:center;gap:16px;margin:4px 0 22px;font-size:11px;display:flex}.workspace-polished .crm-message-date:before,.workspace-polished .crm-message-date:after{content:"";background:var(--crm-line);opacity:.5;flex:1;height:1px}.workspace-polished .customer-message{background:#1a1f2c;border:1px solid #2c3343;border-radius:12px 12px 12px 3px;width:fit-content;max-width:84%;margin:0 0 18px;padding:13px 16px}.workspace-polished .customer-message.outbound{background:#25203b;border-color:#42375f;border-radius:12px 12px 3px;margin-left:auto}.workspace-polished .customer-message.internal,.workspace-polished .customer-message.system{background:#24221e;border-color:#40392d;border-radius:8px;width:100%;max-width:100%}.workspace-polished .customer-message-heading{color:var(--crm-faint);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;font-size:10px;line-height:1.5;display:flex}.workspace-polished .customer-message-heading b{font-weight:400}.workspace-polished .customer-message.internal .customer-message-heading{color:var(--crm-amber)}.workspace-polished .customer-message p{color:var(--crm-text);white-space:pre-wrap;overflow-wrap:anywhere;margin:8px 0 0;font-size:14px;line-height:1.85}.workspace-polished .crm-message-status{color:var(--crm-muted);justify-content:flex-end;align-items:center;gap:4px;margin-top:8px;font-size:10px;display:flex}.workspace-polished .crm-message-status svg{width:12px;height:12px}.workspace-polished .crm-message-status[data-status=failed]{color:#ffb1a8}.workspace-polished .crm-message-status[data-status=queued]{color:var(--crm-amber)}.workspace-polished .crm-new-messages{color:#ded3ff;white-space:nowrap;background:#29213f;border:1px solid #594b80;border-radius:24px;align-items:center;gap:6px;padding:9px 14px;font-size:12px;display:inline-flex;position:absolute;bottom:16px;left:50%;transform:translate(-50%);box-shadow:0 4px 24px #0006}.workspace-polished .customer-composer{border-top:1px solid var(--crm-line);background:var(--crm-surface);flex-shrink:0;padding:12px 24px 13px;transition:box-shadow .15s}.workspace-polished .customer-composer:focus-within{box-shadow:inset 0 2px #8d72db}.workspace-polished .customer-composer[data-mode=note]{background:#1d1c1b;box-shadow:inset 0 2px #897044}.workspace-polished .crm-composer-mode{justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px;display:flex}.workspace-polished .crm-composer-mode>div{gap:6px;display:inline-flex}.workspace-polished .crm-composer-mode>div button{color:var(--crm-faint);background:0 0;border:0;border-radius:6px;align-items:center;gap:5px;padding:6px 8px;font-size:12px;display:inline-flex}.workspace-polished .crm-composer-mode>div button[aria-pressed=true]{color:#ddd3ff;background:var(--crm-accent-soft)}.workspace-polished .customer-composer[data-mode=note] .crm-composer-mode>div button[aria-pressed=true]{color:var(--crm-amber);background:#3b3020}.workspace-polished .crm-ai-draft{color:var(--crm-accent)}.workspace-polished .customer-composer textarea{resize:vertical;width:100%;height:82px;min-height:64px;max-height:160px;color:var(--crm-text);box-shadow:none;background:0 0;border:0;border-radius:0;padding:8px 1px;font-size:14px;line-height:1.7;outline-offset:0!important}.workspace-polished .crm-composer-bottom{grid-template-columns:minmax(100px,1fr) auto auto;align-items:center;gap:12px;margin-top:6px;display:grid}.workspace-polished .crm-composer-bottom select{width:100%;max-width:180px;color:var(--crm-muted);background:0 0;border-color:#0000;justify-self:start;padding:6px;font-size:11px}.workspace-polished .crm-draft-count{color:var(--crm-faint);font-variant-numeric:tabular-nums;font-size:10px}.workspace-polished .crm-note-button{color:var(--crm-amber);background:#3b3020;border-color:#695437}.workspace-polished .crm-composer-footnote{color:var(--crm-faint);justify-content:space-between;align-items:center;gap:8px;margin-top:9px;font-size:10px;line-height:1.6;display:flex}.workspace-polished .crm-composer-footnote kbd{font:10px var(--font-sans);white-space:nowrap}.workspace-polished .crm-composer-warning{color:var(--crm-amber);margin:6px 0;font-size:11px;line-height:1.6}.workspace-polished .crm-composer-warming{background:#2a2418;border:1px solid #5c4a2c;border-radius:8px;align-items:flex-start;gap:10px;margin:0 0 10px;padding:10px 12px;display:flex}.workspace-polished .crm-composer-warming>svg{color:var(--crm-amber);margin-top:1px}.workspace-polished .crm-composer-warming>div{flex:1;min-width:0}.workspace-polished .crm-composer-warming strong{color:var(--crm-amber);font-size:12px;font-weight:600;display:block}.workspace-polished .crm-composer-warming p{color:var(--crm-muted);margin:3px 0 0;font-size:11px;line-height:1.65}.workspace-polished .crm-warmup-unlock{flex-shrink:0;align-self:center}.workspace-polished .customer-composer[data-warming=true] textarea:disabled{color:var(--crm-faint);cursor:not-allowed}.workspace-polished .crm-warmup-question{color:var(--crm-amber);margin:14px 0 0;font-size:12px;line-height:1.7}.workspace-polished .customer-profile{background:var(--crm-surface);border-left:1px solid var(--crm-line);flex-direction:column;grid-column:auto;display:flex}.workspace-polished .crm-details-heading{flex-shrink:0;justify-content:space-between;align-items:center;min-height:48px;padding:10px 18px 0;display:flex}.workspace-polished .crm-details-heading h2{color:var(--crm-faint);margin:0;font-size:12px;font-weight:500}.workspace-polished .crm-details-content{flex-direction:column;flex:1;min-height:0;display:flex}.workspace-polished .crm-details-content>.crm-tabs{border-bottom:1px solid var(--crm-line);justify-content:space-between;gap:10px;padding:0 18px}.workspace-polished .crm-details-scroll{overscroll-behavior:contain;flex:1;min-height:0;overflow-y:auto}.workspace-polished .crm-profile-overview{flex-wrap:wrap;align-items:center;gap:11px;padding:20px 18px 18px;display:flex}.workspace-polished .crm-profile-overview>div:not(.crm-profile-overview-meta){flex:1;min-width:0}.workspace-polished .crm-profile-overview h3{overflow-wrap:anywhere;margin:0 0 5px;font-size:16px;font-weight:600}.workspace-polished .crm-profile-overview p{color:var(--crm-faint);margin:0;font-size:11px}.workspace-polished .crm-profile-overview-meta{flex-wrap:wrap;align-items:center;gap:6px;width:100%;margin-top:3px;display:flex}.workspace-polished .crm-profile-overview-meta .crm-stage,.workspace-polished .crm-profile-overview-meta .crm-intent{padding:3px 7px;font-size:11px}.workspace-polished .crm-profile-overview-meta .crm-intent svg{width:12px;height:12px}.workspace-polished .crm-followup-card{background:linear-gradient(135deg,#25213a,#1d202c 85%);border:1px solid #3c3551;border-radius:10px;margin:0 14px 6px;padding:15px}.workspace-polished .crm-followup-card .crm-section-title h3{font-size:12px}.workspace-polished .crm-followup-card .crm-section-title svg{color:var(--crm-accent)}.workspace-polished .crm-small-label{color:var(--crm-faint);font-size:10px}.workspace-polished .crm-followup-date{color:#ddd3ff;letter-spacing:-.6px;font-variant-numeric:tabular-nums;margin-top:14px;font-size:21px;font-weight:500;display:block}.workspace-polished .crm-followup-card>p{color:var(--crm-muted);margin:5px 0 13px;font-size:11px;line-height:1.6}.workspace-polished .crm-quick-dates{gap:5px;margin-bottom:9px;display:flex}.workspace-polished .crm-quick-dates button{min-width:0;color:var(--crm-muted);background:#191c28;border:1px solid #373847;border-radius:5px;flex:1;padding:6px 2px;font-size:10px}.workspace-polished .crm-quick-dates button:hover:not(:disabled){color:var(--crm-accent);border-color:#8d72db}.workspace-polished .crm-followup-card input{background:#171c28;width:100%;padding:8px;font-size:12px}.workspace-polished .crm-followup-actions{gap:7px;margin-top:10px;display:flex}.workspace-polished .crm-followup-actions .button{white-space:nowrap;flex:1;padding-inline:6px;font-size:11px}.workspace-polished .crm-complete-followup{color:var(--crm-green);justify-content:flex-start;margin-top:8px;font-size:11px}.workspace-polished .crm-profile-section{border-bottom:1px solid var(--crm-line);padding:20px 18px}.workspace-polished .crm-profile-facts{margin:14px 0}.workspace-polished .crm-profile-facts>div{justify-content:space-between;gap:14px;margin:12px 0;font-size:12px;display:flex}.workspace-polished .crm-profile-facts dt{color:var(--crm-faint);flex-shrink:0}.workspace-polished .crm-profile-facts dd{color:var(--crm-text);overflow-wrap:anywhere;text-align:right;margin:0}.workspace-polished .crm-tagfield{flex-direction:column;gap:7px;margin-top:14px;display:flex}.workspace-polished .crm-tagfield-label{color:var(--crm-faint);font-size:12px}.workspace-polished .crm-tagrow{flex-direction:column;display:flex}.workspace-polished .crm-tagrow-chips{flex-wrap:wrap;align-items:center;gap:5px;display:flex}.workspace-polished .crm-tagrow-empty{color:var(--crm-faint);font-size:12px}.workspace-polished .crm-tagcell{flex-wrap:wrap;gap:4px;margin-top:5px;display:flex}.workspace-polished .crm-tag{white-space:nowrap;background:var(--tb,var(--crm-raised));height:21px;color:var(--tc,var(--crm-muted));border:1px solid var(--tl,var(--crm-line));border-radius:999px;align-items:center;gap:4px;padding:0 8px;font-size:12px;line-height:1;display:inline-flex}.workspace-polished .crm-tag[data-tone=red]{--tc:#fca5a5;--tb:#ef444429;--tl:#f8717157}.workspace-polished .crm-tag[data-tone=amber]{--tc:#fbbf24;--tb:#f59e0b26;--tl:#f59e0b57}.workspace-polished .crm-tag[data-tone=gray]{--tc:#cbd5e1;--tb:#94a3b826;--tl:#94a3b852}.workspace-polished .crm-tag[data-tone=slate]{--tc:#cbd5e1;--tb:#64748b2e;--tl:#64748b61}.workspace-polished .crm-tag[data-tone=blue]{--tc:#7dd3fc;--tb:#38bdf826;--tl:#38bdf857}.workspace-polished .crm-tag[data-tone=teal]{--tc:#5eead4;--tb:#2dd4bf24;--tl:#2dd4bf52}.workspace-polished .crm-tag[data-tone=magenta]{--tc:#f0abfc;--tb:#d946ef26;--tl:#d946ef57}.workspace-polished .crm-tag-ai{letter-spacing:.2px;border:1px solid;border-radius:999px;justify-content:center;align-items:center;min-width:14px;height:14px;margin-left:1px;padding:0 3px;font-size:10px;font-style:normal;font-weight:700;line-height:1;display:inline-flex}.workspace-polished .crm-tag-x{width:13px;height:13px;color:inherit;cursor:pointer;background:#ffffff29;border:0;border-radius:999px;justify-content:center;align-items:center;margin-right:-3px;padding:0;display:inline-flex}.workspace-polished .crm-tag-x svg{width:9px;height:9px}.workspace-polished .crm-tag-x:hover:not(:disabled){color:#fca5a5;background:#ef44444d}.workspace-polished .crm-tag-add{width:21px;height:21px;color:var(--crm-faint);cursor:pointer;background:0 0;border:1px dashed #ffffff3d;border-radius:999px;justify-content:center;align-items:center;padding:0;transition:all .13s;display:inline-flex}.workspace-polished .crm-tag-add svg{width:12px;height:12px}.workspace-polished .crm-tag-add:hover:not(:disabled){border-color:var(--crm-accent);color:var(--crm-accent);background:var(--crm-accent-soft)}.workspace-polished .crm-tag-add[aria-expanded=true]{border-style:solid;border-color:var(--crm-accent);color:#ddd6fe;background:var(--crm-accent-soft)}.workspace-polished .crm-tagpop{border:1px solid var(--crm-line);background:var(--crm-accent-soft);border-radius:9px;margin-top:8px;padding:10px 12px 11px}.workspace-polished .crm-tagpop-row{flex-wrap:wrap;align-items:center;gap:5px;margin-top:9px;display:flex}.workspace-polished .crm-tagpop-row:first-child{margin-top:0}.workspace-polished .crm-tagpop-label{width:100%;color:var(--crm-faint);align-items:center;gap:6px;font-size:12px;display:flex}.workspace-polished .crm-tagpop-count{color:var(--crm-faint);font-variant-numeric:tabular-nums;margin-left:auto}.workspace-polished button.crm-tag.is-action{cursor:pointer;color:var(--tc,var(--crm-faint));border-color:var(--tl,var(--crm-line));opacity:.85;background:0 0;font-family:inherit}.workspace-polished button.crm-tag.is-action:hover:not(:disabled){opacity:1}.workspace-polished button.crm-tag.is-action[aria-pressed=true]{background:var(--tb);border-color:var(--tc);opacity:1;font-weight:500}.workspace-polished button.crm-tag.is-action svg{width:11px;height:11px}.workspace-polished .crm-tagpop-input{width:100%;margin-top:2px}.workspace-polished .crm-tagpop-hint{color:var(--crm-faint);margin:9px 0 0;font-size:12px;line-height:1.7}.workspace-polished .crm-profile-note{color:var(--crm-muted);white-space:pre-wrap;overflow-wrap:anywhere;background:#1a202c;border-left:2px solid #485369;margin:13px 0 0;padding:10px 12px;font-size:12px;line-height:1.8}.workspace-polished .crm-profile-editor{margin-top:10px;animation:.15s crm-reveal}.workspace-polished .crm-profile-editor fieldset{border:0;min-width:0;margin:0;padding:0}.workspace-polished .crm-profile-editor label{color:var(--crm-muted);justify-content:space-between;gap:8px;margin:13px 0 6px;font-size:12px;display:flex}.workspace-polished .crm-profile-editor label span{color:var(--crm-faint);font-size:10px}.workspace-polished .crm-profile-editor :is(input,select,textarea){width:100%;padding:8px 10px;font-size:13px}.workspace-polished .crm-profile-save{background:var(--crm-surface);border-top:1px solid var(--crm-line);margin:14px -6px -6px;padding:10px 6px 6px;position:sticky;bottom:0}.workspace-polished .crm-profile-save>span{color:var(--crm-amber);margin-bottom:8px;font-size:11px;display:block}.workspace-polished .crm-profile-save>div{justify-content:space-between;align-items:center;gap:10px;display:flex}.workspace-polished .crm-unsaved-dot{background:var(--crm-amber);border-radius:50%;width:6px;height:6px}.workspace-polished .crm-profile-disclosure{border-bottom:1px solid var(--crm-line);padding:0 18px}.workspace-polished .crm-profile-disclosure summary{color:var(--crm-muted);cursor:pointer;align-items:center;gap:8px;padding:17px 0;font-size:12px;list-style:none;display:flex}.workspace-polished .crm-profile-disclosure summary::-webkit-details-marker{display:none}.workspace-polished .crm-profile-disclosure summary span{color:var(--crm-faint);font-size:10px}.workspace-polished .crm-profile-disclosure summary svg{width:13px;height:13px;margin-left:auto;transition:transform .15s}.workspace-polished .crm-profile-disclosure[open] summary svg{transform:rotate(180deg)}.workspace-polished .crm-profile-disclosure>div{padding:0 0 16px}.workspace-polished .crm-profile-disclosure p{color:var(--crm-muted);overflow-wrap:anywhere;margin:8px 0;font-size:11px;line-height:1.7}.workspace-polished .crm-identity{background:var(--crm-raised);border-radius:6px;flex-direction:column;gap:5px;padding:10px;font-size:11px;display:flex}.workspace-polished .crm-identity code{color:var(--crm-muted);overflow-wrap:anywhere;font-size:10px}.workspace-polished .crm-friend-record{flex-wrap:wrap;align-items:center;gap:6px;margin-bottom:12px;font-size:12px;display:flex}.workspace-polished .crm-friend-record a{color:var(--crm-accent)}.workspace-polished .crm-public-profile{padding:16px}.workspace-polished .crm-details-content .operations-drawer.embedded{background:0 0;width:100%;max-width:100%;padding:16px}.workspace-polished .crm-timeline{margin:0;padding:6px 0;list-style:none}.workspace-polished .crm-timeline li{gap:16px;padding:0 0 26px 5px;display:flex;position:relative}.workspace-polished .crm-timeline li:not(:last-child):before{content:"";background:var(--crm-line);width:1px;position:absolute;top:13px;bottom:0;left:9px}.workspace-polished .crm-timeline-dot{background:#74668f;border-radius:50%;flex-shrink:0;width:9px;height:9px;margin-top:5px;box-shadow:0 0 0 4px #232032}.workspace-polished .crm-timeline h3{margin:0 0 7px;font-size:13px;font-weight:550}.workspace-polished .crm-timeline time{color:var(--crm-faint);font-size:11px}.workspace-polished .crm-timeline p{color:var(--crm-muted);margin-top:12px;font-size:12px;line-height:1.8}.workspace-polished .crm-delivery-card{background:var(--crm-surface);border:1px solid var(--crm-line);border-radius:10px;margin-bottom:14px;padding:18px}.workspace-polished .crm-delivery-card>div{justify-content:space-between;align-items:center;gap:10px;display:flex}.workspace-polished .crm-delivery-card time{color:var(--crm-faint);font-size:11px}.workspace-polished .crm-delivery-card h3{color:#f0c48c;margin:17px 0 7px;font-size:14px}.workspace-polished .crm-delivery-card p{color:var(--crm-muted);margin:0;font-size:12px;line-height:1.8}.workspace-polished .crm-delivery-card details{color:var(--crm-faint);margin:10px 0;font-size:11px}.workspace-polished .crm-delivery-card summary{cursor:pointer}.workspace-polished .crm-delivery-card code{overflow-wrap:anywhere;margin-top:6px;display:block}.workspace-polished .crm-delivery-card .button{margin-top:8px}.workspace-polished .crm-empty{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:10px;min-height:200px;padding:40px 24px;display:flex}.workspace-polished .crm-empty-icon{border:1px solid var(--crm-line);background:var(--crm-surface);width:50px;height:50px;color:var(--crm-faint);border-radius:16px;place-items:center;margin-bottom:5px;display:grid}.workspace-polished .crm-empty-icon svg{width:23px;height:23px}.workspace-polished .crm-empty h3{margin:0;font-size:14px;font-weight:550}.workspace-polished .crm-empty p{max-width:300px;color:var(--crm-faint);margin:0;font-size:12px;line-height:1.8}.workspace-polished .crm-empty .button{margin-top:6px}.workspace-polished .crm-action-error,.workspace-polished .crm-action-notice,.workspace-polished .crm-metadata-notice{border-bottom:1px solid var(--crm-line);flex-shrink:0;align-items:center;gap:10px;min-width:0;padding:8px 20px;font-size:12px;line-height:1.7;display:flex}.workspace-polished .crm-action-error{color:#ffb4b4;background:#2d1c21}.workspace-polished .crm-action-notice{color:var(--crm-green);background:#192d28}.workspace-polished .crm-metadata-notice{color:var(--crm-amber);background:#292419}.workspace-polished :is(.crm-action-error,.crm-action-notice,.crm-metadata-notice)>span{flex:1}.workspace-polished .crm-inline-error{color:#ffb4b4;overflow-wrap:anywhere;background:#2a1d23;border:1px solid #53313c;padding:12px 16px;font-size:12px;line-height:1.7}.workspace-polished .crm-inline-error p{margin:5px 0}.workspace-polished .crm-inline-error small{display:block}.workspace-polished .crm-inline-error button{color:inherit}.workspace-polished .crm-skeleton-group{padding:22px}.workspace-polished .crm-skeleton{background:linear-gradient(110deg,#1a1f2b,#252b3c,#1a1f2b) 0 0/200% 100%;border-radius:9px;height:80px;margin-bottom:20px;animation:1.6s infinite crm-skeleton}.workspace-polished .crm-skeleton-group.is-list{padding:8px 16px}.workspace-polished .crm-skeleton-group.is-list .crm-skeleton{height:88px;margin-bottom:12px}.workspace-polished .crm-skeleton-group.is-messages .crm-skeleton{width:76%;height:80px}.workspace-polished .crm-skeleton-group.is-messages .crm-skeleton:nth-child(2n){margin-left:auto}.workspace-polished .workspace-dialog.crm-details-dialog{width:min(370px,100vw - 18px);padding-block:env(safe-area-inset-top) env(safe-area-inset-bottom);background:var(--crm-surface)}.workspace-polished .workspace-dialog.customer-dialog{background:var(--crm-surface);border:1px solid #424357;border-radius:14px;width:min(540px,100vw - 28px);height:fit-content;max-height:calc(100dvh - 32px);margin:auto;padding:24px;inset:0;overflow-y:auto;box-shadow:0 24px 90px #0009}.workspace-polished .workspace-dialog.customer-dialog[open]{animation:crm-reveal .18s var(--crm-ease);display:block}.workspace-polished .customer-dialog-heading{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.workspace-polished .customer-dialog-heading h2{margin:0;font-size:19px;font-weight:600}.workspace-polished .customer-dialog-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;margin-top:20px;display:flex}.workspace-polished .crm-confirm-description{color:var(--crm-muted);margin:10px 0;font-size:12px;line-height:1.8}.workspace-polished .crm-confirm-recipient{background:var(--crm-raised);border-radius:8px;grid-template-columns:1fr 1fr;gap:16px;margin:16px 0;padding:14px;display:grid}.workspace-polished .crm-confirm-recipient dt{color:var(--crm-faint);margin-bottom:5px;font-size:11px}.workspace-polished .crm-confirm-recipient dd{overflow-wrap:anywhere;margin:0;font-size:13px}.workspace-polished .customer-reply-preview{border:1px solid var(--crm-line);background:var(--crm-canvas);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:8px;max-height:40vh;padding:16px;font-size:14px;line-height:1.8;overflow-y:auto}.workspace-polished .customer-create-form label{color:var(--crm-muted);flex-direction:column;gap:6px;margin-top:14px;font-size:12px;display:flex}.workspace-polished .crm-mobile-back,.workspace-polished .crm-mobile-empty-back{display:none}@keyframes crm-reveal{0%{opacity:.2;transform:translateY(5px)}to{opacity:1;transform:none}}@keyframes crm-skeleton{0%{background-position:100% 0}to{background-position:-100% 0}}@media (max-width:1400px) and (min-width:1200px){.workspace-polished .customer-workspace{grid-template-columns:270px minmax(0,1fr) 292px}.workspace-polished .customer-center[data-details-visible=false] .customer-workspace{grid-template-columns:270px minmax(0,1fr)}.workspace-polished .crm-conversation-header,.workspace-polished 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6px;font-size:11px}.workspace-polished .crm-composer-mode svg{width:13px;height:13px}.workspace-polished .crm-composer-footnote{font-size:9px}.workspace-polished .crm-composer-footnote kbd{display:none}.workspace-polished .workspace-dialog.customer-dialog{padding:20px}.workspace-polished .crm-action-notice,.workspace-polished .crm-action-error,.workspace-polished .crm-metadata-notice{padding:6px 14px;font-size:11px}}@media (max-height:700px){.workspace-polished .crm-page-heading{min-height:58px;padding-block:9px}.workspace-polished .crm-page-eyebrow{display:none}.workspace-polished .crm-conversation-header{min-height:60px;padding-block:10px}.workspace-polished .customer-composer textarea{height:64px}}@media (prefers-reduced-motion:reduce){.workspace-polished .customer-center *,.workspace-polished .crm-details-dialog *,.workspace-polished .customer-dialog{scroll-behavior:auto!important;transition:none!important;animation:none!important}}.workspace-polished 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